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Staff Directory
Kristi Koontz
Customer Care and Billing
Title: Customer Care & Billing Representative
Phone: (830) 249-9511 Ext. 1123
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Customer Care and Billing
Residential Services
Residential Application (PDF)
Commercial Services
Commercial Application (PDF)
Billing
Payment Options
Forms
Rates
Billing and Meter Reading Schedule
How to Read Your Meter
Automated Meter Reading
Storm Water Utility Fee
Stormwater Utility Ordinance
Storm Water Utility Rates
Impervious Cover Map
Garbage and Recycling
Weekly Curbside Collection
Bulky Collection
Brush Collection
Hazardous/Special Collection
Operations and Construction
Electric
Water and Wastewater
Water Restrictions
Water Quality
Reclaimed Water
Bulk and Recycled Water
Backflow Prevention
Boerne Water Dashboard
Drought-Tolerant Landscaping
Report a Watering Violation
Gas
Detecting a Gas Leak
Home Safety and Natural Gas
Excess Flow Valve (EFV)
Call Before You Dig
Banner Displays
Documents and Service Information
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Apply for temporary electric service.
Apply for a new utility service/meter.
Remove or relocate my existing utility service.
Increase or decrease my existing utility service.
Learn about utility availability.
Learn about solar power.
Apply for bulk or recycled water.
Register a backflow device or as a tester.
Locate utilities before I dig.
Check water quality reports.
Learn about water hardness at a home or business.
Learn about natural gas and CO2 safety.
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Online Payments
Garbage & Recycling
Water Restrictions
Water Quality Report
Outage Instructions
Distributed Generation
Government Websites by
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