What if I move to a different address?

If you are still with our utility service, we can continue to draft your bill at your new location. You can let Utility Customer Service & Billing know that you would still like to have the bill drafted at your new location or you can contact the Customer Service & Billing Department at (830) 249-9511 option 1. If you move out of our service area, the draft automatically ceases with your final bill.

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1. What type of deposits are accepted?
2. When will my deposit be refunded?
3. What if I have a question about my bill?
4. Is the reading on my bill estimated?
5. Are my meter readings correct?
6. How can I use so much water?
7. How do I apply for Utility Service?
8. What utilities are provided by the City of Boerne Utilities?
9. Where can I obtain additional information?
10. What if I move to a different address?
11. What if I change my financial institution or credit card company?
12. Can I specify how much you can draft from my account?
13. Can I select my draft payment date?
14. When paying by draft, how will I know that my bill has been paid?
15. Will I continue to receive a bill if I sign up for automatic drafting?
16. After I submit my application, when will the drafting begin?
17. How much is the fee charged to be on automatic draft?
18. Who can sign up for Automatic Draft?
20. How do I learn about utility availability?
21. How do I learn about the hardness of the water at my home or business?