When will my deposit be refunded?

If you are a residential customer, your deposit will be credited to your utility account after your 12th month of  of continuous utility service with no more than one late payment. If you have a commercial account, your deposit(s) will be refunded after your 36th months of continuous utility service with no more than two late payments. For more information, contact Utility Customer Service at (830) 249-9511 option 1.

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1. What type of deposits are accepted?
2. When will my deposit be refunded?
3. What if I have a question about my bill?
4. Is the reading on my bill estimated?
5. Are my meter readings correct?
6. How can I use so much water?
7. How do I apply for Utility Service?
8. What utilities are provided by the City of Boerne Utilities?
9. Where can I obtain additional information?
10. What if I move to a different address?
11. What if I change my financial institution or credit card company?
12. Can I specify how much you can draft from my account?
13. Can I select my draft payment date?
14. When paying by draft, how will I know that my bill has been paid?
15. Will I continue to receive a bill if I sign up for automatic drafting?
16. After I submit my application, when will the drafting begin?
17. How much is the fee charged to be on automatic draft?
18. Who can sign up for Automatic Draft?