Contact the Utility Customer Service & Billing Department at (830) 249-9511. We will help you with any questions that you may have.
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If you are a residential customer, your deposit will be credited to your utility account after your 12th month of of continuous utility service with no more than one late payment. If you have a commercial account, your deposit(s) will be refunded after your 36th months of continuous utility service with no more than two late payments. For more information, contact Utility Customer Service at (830) 249-9511 option 1.
The Billing Department will be glad to assist you with understanding your bill. Call (830) 249-9511, select option 1 and then option 3.
All meters are read on a monthly basis. There may be unusual situations that will require us to estimate your meter occasionally. Some examples of these situations would be a locked gate, combo or key change on a lock, or an aggressive dog. We will always attempt to contact you before estimating a meter.
The Utilities Customer Service office accepts applications for service. Their office is in City Hall at: 447 North Main Street, Boerne, TX 78006
In addition, Customer Service accepts applications via email at [email protected] and via Fax: 1-830-249-2580.
They may be contacted at (830) 249-9511.
Electric, water, reclaimed water, gas, sewer, and trash services are provided to our customers. Customers receive one bill with all services included.
If you are still with our utility service, we can continue to draft your bill at your new location. You can let Utility Customer Service & Billing know that you would still like to have the bill drafted at your new location or you can contact the Customer Service & Billing Department at (830) 249-9511 option 1. If you move out of our service area, the draft automatically ceases with your final bill.
Residential and Commercial customers who have utility accounts can sign up for Automatic Draft. Submit your application for Bank Draft or Credit Card Draft to the Utilities Billing office and they will do the rest. The ACH Draft Application can be faxed to (830) 248-1120 or mailed to:402 E. Blanco Rd.Boerne, TX 78006
To learn about utility availabilities in your area, please contact Utilities Administrative Supervisor Andrea Snouffer at [email protected] or by phone at 830-249-9511 (option 1).
To learn about the hardness of the water at your residence or business, please contact Utilities Regulatory Administrator Crystal Barrera at [email protected] or by phone at 830-249-9511 (option 1).