FAQs • Boerne, TX • CivicEngage

If the mayor presents a ceremonial document, does the city contact the media?: No. City of Boerne staff will not contact the media to attend your event. As a courtesy, we can take photos and send them to media outlets if your event is during normal City of Boerne working hours and staff is available. However, the City of Boerne cannot guarantee the publication of the photos by the media. Sharing of a ceremonial document or presentation event on a city-maintained social media account will be handled on an individual basis at the sole discretion of the city’s communications office.

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Ceremonial Documents

1. Who can request a ceremonial document?: Any person who resides in Boerne and surrounding areas may request a ceremonial document.

We ask that you submit your request via the request form found on the city’s website. Click here to complete the form.

Email [email protected] if you have any questions.

3. How long is the processing time?: We ask that all requests be made three weeks in advance of the date the document is needed. Once a request is received, staff will confirm receipt and follow up with any additional questions related to your request.

4. Can I send a draft of proposed wording for the ceremonial document?: Yes. We do encourage you to send any proposed wording. However, please note that we reserve the right to edit your proposed text to fit our editorial and formatting standards. It is highly unlikely that we will use a draft verbatim.

5. What happens after I submit my request?: Your request will go through an internal review and approval process.

6. Can I request for the mayor to present the ceremonial document?: Yes. You may request the mayor present your requested Proclamation or Certificates of Commendation. If the mayor is unable to attend, you are encouraged to reach out to the council member for your district. Click here to see a list of councilmembers.

7. If the mayor presents a ceremonial document, does the city contact the media?: No. City of Boerne staff will not contact the media to attend your event. As a courtesy, we can take photos and send them to media outlets if your event is during normal City of Boerne working hours and staff is available. However, the City of Boerne cannot guarantee the publication of the photos by the media. Sharing of a ceremonial document or presentation event on a city-maintained social media account will be handled on an individual basis at the sole discretion of the city’s communications office.

8. Can I get a copy of photos taken during my event?: Yes. You may request a copy of photos taken by city of Boerne staff from your event.

9. Can I publish my ceremonial document on my personal or organization’s website or social media?: Yes. However, if you intend to use the mayor’s name or image in any other manner, please contact the City of Boerne communications office first at (830) 249-9511 or email the communications team to obtain approval prior to doing so.

10. Can I pick up my ceremonial document or have it mailed?: Yes. After you have received a completion notification, you may pick up your document between the hours of 8 a.m. - 5 p.m. Monday through Friday. We will mail the document only on request.

You or a designated person may pick up your ceremonial document in person at the following location:

Boerne City Hall

447 N. Main, 3rd floor reception

Boerne, Texas 78006

12. What if I want to make changes to a ceremonial document after receiving it?: We retain full editorial control of all documents that leave our office. With the exception of grammatical, spelling or statistical errors, we will not make any changes to a document after it is picked up.