FAQs • Boerne, TX • CivicEngage

My neighbor's dog keeps barking. What can I do?: If the dog is barking during normal business hours, you may call the Boerne Animal Care Services at (830) 249-2456 to make a report and an Animal Control Officer will come and observe the dog barking. After hours, you may call the Boerne Police Department at (830) 249-8645 to make a report and a police officer will come and observe the dog barking. if barking is heard, an officer will contact the dog owner and notify them of the issue. If no correction is made and several confirmed barking reports are made, the dog owner may receive a citation for barking dog.

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Animal Care Services

1. I found a pet, what should I do?: If you find a pet, call the shelter at (830) 249-2456 to have the staff pick up the animal or take the animal to 330 South Esser Road. Delay in reporting a found animal prevents its fast return to the rightful owner.

2. My neighbor's dog keeps barking. What can I do?: If the dog is barking during normal business hours, you may call the Boerne Animal Care Services at (830) 249-2456 to make a report and an Animal Control Officer will come and observe the dog barking. After hours, you may call the Boerne Police Department at (830) 249-8645 to make a report and a police officer will come and observe the dog barking. if barking is heard, an officer will contact the dog owner and notify them of the issue. If no correction is made and several confirmed barking reports are made, the dog owner may receive a citation for barking dog.

3. I have lost a pet, what should I do?: If you have lost a pet, contact Animal Care Services as soon as possible at (830) 249-2456 or visit the shelter at 330 South Esser Road. The shelter maintains a daily log for lost and found animals.

4. Is my cat/dog required to have a city license even if it is an indoor only pet?: Yes. Cats and dogs, even inside only, are required to have a current rabies vaccination and an annual city license. Learn how to legally license your pet with ACS. Dogs and cats may not cause a public nuisance.

5. Am I allowed to trap wildlife at my home or business?: Yes, you are allowed to use a live trap to trap nuisance wildlife or cats on your property. You can request Animal Care Services set traps for you free of charge by calling the shelter at (830) 249-2456. We set Monday - Thursday and pick up traps on Friday. Residents may also purchase their own live traps and can either bring the trapped animal to the animal shelter at 330 South Esser Rd. or call ACS to pickup at the location. Residents may set traps Sunday night through Thursday and have ACS pick up trapped animals Monday - Friday. We ask residents not trap during weekends or holidays.

6. My cat has been causing problems for my neighbors what can I do?: Make a "sand box" for your cats to use inside your yard. Attempt to keep your cats indoors at night when cats like to be more active. Have your cat microchipped to help identify the pet if it is taken to the Animal Shelter. Try alternative methods such as deterrent spays, use various plants in beds that cats dislike, and use resources available on the internet to deter unwanted cats.

7. What to do about cats causing a public nuisance?: Discuss with cat owner results of cats being allowed to roam into others yards i.e.: defecating/spraying in other yards, damaging cars or furniture, and fighting with other pets. Then always contact Animal Care Services for suggestions and alternative methods to trapping pets.

8. Where can I get my pet vaccinated?: Visit the Pet Vaccination Locations page on the Animal Care Services website to list of locations in Boerne.