Customer Service & Billing

Customer Service is not just a job to is a personal commitment. Our customers will always be our highest priority.

City of Boerne introduces a new Utility Manager Customer portal

This free service is part of our commitment to provide you utility management tools, all from your computer, phone or tablet. The City’s utility customer portal will help you gain deeper insight and understanding on how and when you use utilities, offer you the ability to conserve utilities, lower your bills, and budget better than ever before. It is easy to use, and can be customized to meet your unique needs. Read more

Boerne Utility Manager


Our goal is to provide our customers with outstanding service, moving forward with new technology while preserving traditional values of the past. We offer reliable customer relations with accurate and efficient bill generation. We are dedicated to quality service at competitive cost.

We look forward to serving you, our friends, our neighbors, and our community.


Year-Round Water Conservation


Please let us help you with new utility service, transfer of service, and termination of service:

- Average Monthly Payment Plan

- Energy Conservation Tips

- Paperless Billing

- Payment options

- How to read your meter

- Electric power outage

- Gas leak

- Stopped up sewer

- How to check for a water leak

- Update your contact information

- Reclaimed Water Information

- Reclaimed Water Customer Notification

- Requesting a service

- Residential Garbage and Recycling

- Residential Garbage and Recycle Routes

- Disconnect Utility Service

Thank you for letting us serve you better!