Residential Services

The information on this page covers managing residential utility services, including how to establish service, how to transfer service, and how to disconnect service with Boerne Utilities.

If you have any questions, you can call Customer Care and Billing at (830) 249-9511 Monday – Friday from 8 a.m. – 5 p.m.

Establish Residential Utility Services

To establish utility services at your home, you must complete the Residential Service Contract application. Please review the information below and read the application in its entirety before completing the application.

Click here to download the Residential Service Contract application.

Deposits / Credit Letters

A deposit will be required as a condition of service unless a valid credit reference letter from a previous utility company is received. A deposit will be required as a condition of service. Deposits are based on one-sixth (1/6) of the previous 12-month billing history at each location. A valid credit reference letter from your previous utility company must show a 12-month credit history within the last 24 months with no more than one late payment.

Credit references may be obtained by contacting your previous or current utility provider and requesting that a credit reference be emailed to [email protected] or faxed to Utilities Customer Care and Billing at (830) 249-2580. If a credit reference is not valid, service will not be turned on. You cannot assume that services will be turned on because you had a credit reference sent from a prior utility company. Please verify the validity with us.

Personal References

The Residential Service Contract includes a request for a personal reference to allow for emergency contact in the event there is a problem with your utilities and you cannot be reached. This reference should be someone who would know how to contact you in the event of an emergency.

Submitting a Residential Service Contract

Each applicant must sign this form and must provide a valid US government issued identification card (ex. copy of valid US driver’s license). Service applied for by noon can be turned on the same day except for gas service. Gas service requires a prescheduled appointment and an adult (18 or older) be present when the gas is turned on. A copy of applicant's lease is required for apartments.

You may submit your completed and signed application to Boerne Utilities by email to [email protected], by fax to (830) 249-2580, or drop it off Monday – Friday from 8 a.m. – 5 p.m. at City Hall, located at 447 N. Main Street in Boerne. Applications may also be mailed to:

Boerne Utilities
P.O. Box 1677
Boerne, TX 78006

Transfer Residential Utility Services

If you are moving or need to transfer your residential utility services to another residence, you must complete the Residential Service Contract application and submit a Utilities Disconnect Form.

The Residential Service Contract is the same form used to establish service. Please review the information above under “Establish Utility Service” for specific information about the Residential Service Contract and how to submit it to Boerne Utilities.

Disconnect Residential Utility Services

If you need to disconnect residential utility service, you will need to complete the Disconnect Utility Service form. Click here to download the Disconnect Utility Service form.

When requesting your disconnect date, please select a date that falls on a weekday. Requests for Saturday and Sunday will automatically be scheduled for the following Monday or next available working day. We normally offer same day service if your request is submitted prior to noon on that day. However, we appreciate as much advance notice as possible.

You may submit your completed and signed form to Utilities Customer Care and Billing by email to [email protected], by fax to (830) 249-2580, or drop it off Monday – Friday from 8 a.m. – 5 p.m. at City Hall, located at 447 N. Main Street in Boerne. Applications may also be mailed to:

Boerne Utilities
P.O. Box 1677
Boerne, TX 78006