Citizen Survey

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Message from the City Manager

Thank you for visiting the 2023 City of Boerne Citizen Survey webpage. The anonymous survey was developed to gauge citizens’ opinions on City operations, including quality of life, development, transportation, communication, public safety, local amenities, and more.

As in the previous survey conducted in 2021, the results help City leadership identify strategic goals and inform the allocation of resources. The latest survey will also help the City evaluate its response to feedback from the 2021 Citizen Survey.

In the 2021 survey, Boerne citizens indicated public safety, preserving our town’s historic charm, traffic management, and park amenities as their top priorities. That direct feedback is continuously referenced, closely studied, and applied in decision making across all departments.

The 2023 survey results indicate the challenges we are experiencing in a growing city and how to best address the topic of growth – with half of participants believing the City is headed in the right direction but the other half not expressing the same feelings. This challenge is common among cities with similar population growth.

Thank you to everyone who participated and provided valuable feedback.

- Ben Thatcher, City Manager

About the 2023 Citizen Survey

The City of Boerne commissioned OnPointe Insights to conduct the 2023 survey from January 11-25. A total of 1,203 Boerne residents completed the survey with a plus or minus 2.5% margin of error. The survey measured the following five main question groups:

  • City Facilities
  • City Qualities and Benefits
  • Development and Growth
  • Safety and Security
  • Mobility and Infrastructure

Demographics

The information below pertains to the individuals who completed the Citizen Survey.

Gender

  • Female: 51%
  • Male: 49%

Age

  • 18-29: 2%
  • 30-39: 14%
  • 40-49: 19%
  • 50-59: 21%
  • 60-69: 22%
  • 70 or older: 22%

Length of time lived in Boerne

  • Less than one 1 year: 1%
  • 1-4 Years: 29%
  • 5-9 Years: 22%
  • 10-14 Years: 14%
  • 15-19 Years: 10%
  • 20 or More Years: 25%

Highlights from the Survey Findings

Citizens love the community feel and neighborliness of Boerne. They hope the small-town feel and the heritage will be preserved and enhanced. They love the schools and the fact that Boerne is safe and secure.

When asked on a scale of 1-10 how likely they would be to refer Boerne to friends or family as a good place to live, survey takers indicated very likely with 66% answering 8/10 or higher.

The following are the City departments citizens interacted with the most along with the rating of the serviced they received.

  • Boerne Utilities: Very Good/Good (75%)
  • Billing and Customer Service: Very Good/Good (85%)
  • Public Library: Very Good/Good (96%)
  • Police Department: Very Good/Good (84%)
  • Parks and Recreation: Very Good/Good (84%)

Opportunities for Improvement

Survey respondents were asked to prioritize several topics in order of most importance. The following were prioritized highly and identified as areas where citizens felt the City should devote increased attention.

  • Managing the growth and density of Boerne – 47%.
  • Managing traffic and road congestion – 40%.
  • Ensuring infrastructure can support growth – 29%.

Citizens chose from a list of ideas they felt were worth using tax dollars to develop and maintain. The following areas were rated highest:

  • Working with TxDOT and Kendall County to provide new roads in and out of town – 62%.
  • Investing in open space preservation – 47%.
  • Investing in city beautification – 33%.

More Survey Findings

Use the link below to access an online dashboard with more survey findings.

See more from the citizen survey.