When to Dial 911

About 911 and the Non-Emergency Number

At some point in your life, you will most likely find the need to call for police, fire, or EMS assistance. Any situation where you feel the need to call for assistance is important to us, but are you utilizing the correct number? Review the information below to learn when to call 911 and when to use the non-emergency phone number.


911 is the universal number for reaching emergency assistance for the area that you are in. Because it is quick and easy to remember, it is often used incorrectly. 911 should only be used when an immediate emergency response is needed.

Examples of 911 emergencies include but are not limited to:

  • Any medical emergency - injury accident, heart attack, seizure, stroke, etc.
  • To report a fire - residential, commercial, wild/brush fire
  • To report gas leaks
  • To report any in progress crimes - DWI drivers, prowlers, burglaries, thefts, assaults, bomb threats, etc.
  • To report serious crimes that are in progress or have just occurred - sexual assaults, robbery, shootings, etc.

Any time you are not sure if your situation is an emergency or non-emergency, dial 911.

Non-Emergency Phone Number

If the above examples do not apply to your current situation, please use the non-emergency phone number (830) 249-8645.

If you live in the City of Boerne, Kendall County, or the City of Fair Oaks Ranch, this is the number you would call to reach the on-duty dispatcher. Please save this number in your cell phone so it is easily accessible.

Examples of non-emergency calls include but are not limited to:

  • Reporting a crime that is not in progress (criminal mischief, theft, fraud, etc.). Most of the time these crimes occurred several hours to days prior to being discovered.
  • Reporting nuisance issues - traffic issues, parking violations, barking dog, loud music, City Ordinance Violations, etc.
  • Reporting suspicious circumstances - suspicious or out of place vehicles, people, etc.