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    July 30, 2010
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Public Service Message

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Mission Statement...

....the City of Boerne is one of few Texas cities that provide all utilities to its customers.  Offering reliable customer relations with accurate and efficient bill generation is our goal.  We are dedicated to quality service at competitive costs.  We are proud to be your utility provider.

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Utilities Billing Office
How to Read Meters

Electric Meters

Residential electric meters are read and billed in kilowatt hours (kWh).  The meters are read on a monthly basis and the current month's reading is subtracted from the previous month's reading.  The result is the consumption for the current month's bill.

Commercial electric meters may, or may not, have a demand meter installed.  If the service is 3 phase service, there will probably be a demand meter on the service.  A demand meter is a special type of service meter that records both energy consumed (kWh) and the rate of consumption in kilowatts (kW).  The demand reading will register the highest kW demand during the meter reading period until it is manually reset when the meter is read.

Dial Electric Meters:

Dial Electric Meters

The dials move both clockwise and counter clockwise.  Read the dials from left to right.  If a pointer is between two numbers, use the smallest number.  If it cannot be determined if the pointer is past a number, look at the dial to the right.  If that pointer has not passed zero, choose the smaller number on the dial in question.

Digital Electric Meters:  Simply read the number across, from left to right.

Water Meters

Sample Water MeterResidential and commercial water meters are read in one hundred gallon increments.  By deducting the previous month's reading from the current month's reading, you can obtain the amount of gallons used and billed on the current month's bill.

When reading a water meter, the last two digits on the right of the dial are dropped and not included in the reading.  Therefore, if the meter dial reads 0369200, the actual reading would be 03692.

 

 Gas Meters

Residential and commercial gas meters are read in cubic feet (CF).  The gas is billed in hundred cubic feet (CCF).  The last two digits on the right side of a digital gas meter are dropped for readings.  All dial indicators are read and included on a dial gas meter. 

Digital Gas Meters

 

 

Read the dial from left to right, dropping the last two digits.

 

 

 Dial Gas Meters 

 

Read the dials from left to right.  If a pointer is between two numbers, use the smallest number.  If it cannot be determined if the pointer is past a number, look at the dial to the right.  If that pointer has not passed zero, choose the smaller number on the dial in question.

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Automatice Draft Options

Automatic Bank Draft - enrollment is quick and easy

  • Print out a copy of the Automatic Bank Draft form
  • Complete the enrollment form and send it  - and a voided check - to the Customer Service Office or the Utilities Billing Office at
    • City of Boerne, PO Box 1677, Boerne, Texas  78006
  • for more details on automatic bank draft visit the Frequently Asked Questions link on this page. 

 Credit Card Draft - enrollment is quick and easy

  • Print out a copy of the Credit Card Draft  application form
  • Complete the form and send it - with a front and back copy of your Credit Card - to the Customer Service Office or the Utilities Billing Office at
    • City of Boerne, PO Box 1677, Boerne, Texas  78006
  • for more details on credit card draft, visit the Frequently Asked Questions link on this page.
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Contact Us Minimize

Physical and Mailing Address

402 E Blanco / PO Box 1677
Boerne, Texas  78006
830-249-9511 Offices
830-248-1120 Fax
Hours of Operation:
8 am-5 pm, Mon - Fri
Except for Holidays

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