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Posted on: February 7, 2018

City Utilities Customers Facing High Bills Due to Cold Temperatures

Due to the freezing temperatures we saw in December and January, numerous City of Boerne Utilities customers’ bills may be higher than their previous bill, and even higher than their bill from the same time last year. In January 2018, Boerne saw nearly twenty days with temperatures at 32ºF or below at some point! These frigid temperatures coupled with holiday lights and more time spent at home using appliances during the holidays have resulted in increased usage, and in turn, higher bills for many customers.

The City of Boerne’s electric and natural gas rates have not gone up since October 2017, and electric rates even went down slightly in January 2018. HVAC systems across the country have been working overtime to get homes and businesses heated to the temperatures set by customers. Older HVAC systems lose some of their energy-efficiency with age and can struggle to keep homes warm.

Feeling the chill of a higher than expected bill? Please contact Boerne Utilities Customer Service by calling (830) 249-9511, then select Option 1. The City’s Customer Service team is ready to help discuss payment options for customers, and how you can avoid higher bills in the future with programs such as the Average Monthly Payment plan.

Spring is right around the corner, but we may still have more freezing temperatures. Here are some tips for conserving energy in the winter months.

  • Set the thermostat to 68 degrees during the day and 65 degrees overnight.
  • Use ceiling fans at lowest setting and in reverse mode to circulate warm air that is trapped near the ceiling.
  • Limit use of appliances with high energy consumption, i.e. washing machines, dryers, dishwasher and water heater.
  • Turn off electrical appliances and unplug chargers not in use.
  • Turn off portable electric heaters and lights when not needed or in empty rooms.
  • Layer clothing for extra comfort.
  • Seal any holes or gaps with towels or other material to keep out cold air and prevent heat from escaping. 

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