The Communications Division provides public safety communications for all public safety organizations in Kendall County, which includes seven fire departments, emergency medical services, the Kendall County Sheriff’s Department, the Fair Oaks Ranch and the Boerne Police Departments, Texas Parks and Wildlife, Texas Department of Public Safety, along with utilities personnel. The Communications Division is accountable for answering emergency 911 calls, non-emergency calls on the department’s administrative telephone lines, operation of the computer aided dispatch (CAD) system, the records management system (RMS), the i-Info notification system, Active911 Fire/EMS paging system, monitoring the City’s security camera system, monitoring the Public Safety building’s silent alarm system, walk-in traffic in the police department lobby after hours (weekends/holidays) and radio dispatch for all on-duty police, fire, EMS and utility departments. The Communications Division is also responsible for entering, removing and modifying persons, vehicles and articles in the Texas Crime Information Center’s (TCIC) system and the National Crime Information Center’s (NCIC) system.COMMUNICATIONS CENTER STATISTICS
In 2014, the Communications Division answered approximately 24,119 emergency 911 calls which increased 3.85% from 2013. This increase is a result of more citizens utilizing the 911 number via cell phones versus the non-emergency line, as well as growth patterns.
The Communications Division generated 48,425 calls for service, which includes citizen reported and officer initiated activity. These calls are not just police specific; they include fire, ems, utility and animal control calls. The number of calls for service increased 4.26% from 2013.